Bank of Ireland follows NAB in systems crash

You might think it was catching, but following National Australia’s payments systems crash (which has still to be completely resolved two weeks after ocurring – see “These things happen” says NAB CEO after payments system crashes), Bank of Ireland’s systems crashed yesterday preventing customer access to their cash accounts. ATMs and Point of Sales systems were impacted both in Ireland and in Post Offices across the UK. It’s reported that the problem has largely been resolved, but that the amount of cash that can be withdrawn from ATMs might be restricted. Bank of Ireland said the problem was due to an “unforeseen technical issue”.

We can all take some relief that it wasn’t due to a “foreseen technical issue”. Of course in comparison to National Australia, Bank of Ireland was able to recover their systems far more quickly and with far less impact on their customers. However should there have been any impact on customers? The criticality of ATM and POS systems and the impact on customers of any failure is such that these systems should be designed and built with a high level of redundancy and the ability to failover instantly without any impact on customers. This clearly wasn’t the case for Bank of Ireland.

The Bank of Ireland systems are currently outsourced to Hewlett Packard. Perhaps it is telling that only last month Bank of Ireland announced that that contract was not being renewed and was going to be transferred to IBM.

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